This summary explains how refunds work when you use Finance Health Group to arrange finance for treatment. The full terms are set out in Clause 8 of our Terms and Conditions, which apply if there is any difference.
Nothing in this policy affects any statutory cancellation, withdrawal, refund or consumer rights that cannot lawfully be excluded or limited.
The disclosed Deposit Fee, usually 10% of the approved finance amount, is applied towards your agreed treatment package at the selected Partner Hospital or Clinic. If you cancel the treatment, change provider or use the funds elsewhere after the finance agreement has been signed and payment processing has begun, the Deposit Fee is normally non-refundable, as explained in Clause 8 of the Terms and Conditions.
Refunds relating to the treatment price, cancellation, changes or disputes about treatment are handled directly between you and the selected Partner Hospital, Clinic or Agency, under its own terms.
A treatment refund does not automatically cancel or settle your finance agreement with the lender. You remain responsible for repayments unless the balance is repaid, settled or cancelled under the terms of that agreement. You may have a statutory right to withdraw from a regulated credit agreement within 14 days; the lender will explain how.
Email info@financehealthgroup.com with your name and reference number. If you are unhappy with how your request is handled, please see our Complaints page.