We want to put things right if you are unhappy with our service. This procedure applies to complaints about the credit broking services of Finance Health Group Ltd and the referral services of its Appointed Representative, Finance Health Group US Limited.
Email: info@financehealthgroup.com
Post: Complaints, Finance Health Group Ltd, 37th Floor, 1 Canada Square, Canary Wharf, London E14 5AA
Please include your full name, your contact details, your application or reference number if you have one, a description of your complaint and what you would like us to do to put it right.
If you are not satisfied with our final response, or we have not sent it within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service free of charge. You must normally do this within 6 months of the date of our final response.
Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Whether the Financial Ombudsman Service can consider your complaint depends on your circumstances, including where you live. If you live outside the United Kingdom, we will tell you in our final response which dispute resolution options are available to you.
Complaints about the terms of your finance agreement, repayments or a lending decision should be made to the lender or finance provider named in your agreement, using its own complaints procedure. Complaints about medical or dental treatment should be made to the Partner Hospital, Clinic or Agency that provided it. We are happy to help you identify the right contact.