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Terms and Conditions

TERMS AND CONDITIONS

TERMS AND CONDITIONS

Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application
1. These Terms and Conditions will apply to the purchase of the services and goods by you. We are DentEuropa Ltd trading as Finance Health Group of 300a Bath Road , Hounslow, TW4 7DN with email address info@financehealthgroup.com; (us).
2. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept' or before clicking Payment for installment & Finance application. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Services;
5. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods/Services means any goods that we supply to you with the Healthvare Services, of the number and description as set out in the Order;
8. Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
10.Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order; most of services are medical and dental treatment/operation services. 
11. Website means our website www.financehealthgroup.com on which the Services are advertised.


Services
12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
13. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
14. All Services which appear on the Website are subject to availability. 
15. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement.  We will notify you of these changes.

Customer responsibilities

16. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
17. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.


Personal information
18. We retain and use all information strictly under the Privacy Policy.
19. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


Basis of Sale
20. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
21. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
22. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order ( Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
 
23. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of we expressly withdraw it at an earlier time.

Fees and Payment
24. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
25. Fees and charges include VAT at the rate applicable at the time of the Order.
26. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services. 
27. By requesting Finance applications , the service can purchased after the Finance Company will approve. This can take 1 to 5 days. 

Our Responsibilities 
28. Finance Health Group takes no responsibility at any Services, Healthcare (treatments & operations) , flights or travel process, in any countries , Hospitals /Clinics or locations.
29. You do not own the Services until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.


Withdrawal and cancellation
30. You can withdraw the Order by telling us before the payment is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. After the payment , our Refund policy is non-refundable. 
31. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods and services (with no others) in the following circumstances: 
     a. If the flight or hotel books are done from us or your Hospital /Clinics 
     b. The Appointment from the medical & dental treatment was reserved. 
32. Exceptional paragraph 31, Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. This should done by email.
33. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

Duration, termination and suspension
34. The Contract continues as long as it takes us to perform the Services.
35. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
     a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
     b. is subject to any step towards its bankruptcy or liquidation.
36. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.


Successors and our sub-contractors
37. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party
38. In the event of any failure by a party because of something beyond its reasonable control:
     a. the party will advise the other party as soon as reasonably practicable; and
     b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.

Refund Policy
39. Non-refundable