info@financehealthgroup.com
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Privacy and Refund Policy

Finance Health Group  Legal

Privacy Policy

1. Introduction

Finance Health Group Ltd (“Finance Health Group”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of its customers and website users. We take our data protection obligations seriously and aim to meet or exceed applicable legal and regulatory requirements, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Any personal information you provide to us is treated as confidential and processed securely. We collect, use, and retain personal data solely for legitimate business purposes and in accordance with this Privacy Policy.

We do not sell, rent, or trade personal data to third parties for marketing or advertising purposes.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Information you voluntarily provide, including but not limited to:

    • Full name

    • Postal address

    • Email address

    • Telephone number

    • Product or service selections

    • Payment-related information

  • Technical and usage information, automatically collected when you visit our website, including:

    • IP address

    • Browser type and version

    • Operating system

    • Device information

    • Website usage data

This technical information enables us to operate, maintain, and improve our website, enhance user experience, and ensure system security.

We do not disclose personal data to unauthorised third parties.

3. Use of Cookies

Finance Health Group uses cookies and similar technologies to enhance website functionality and user experience.

Cookies are small text files stored on your device that allow us to recognise your preferences and settings, so that you do not need to re-enter information on subsequent visits. Cookie data is not shared with third parties and does not contain sensitive personal or financial information.

You may manage or disable cookies through your browser settings at any time.

4. Data Security Measures

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

All sensitive information transmitted via our website is protected using industry-standard Secure Sockets Layer (SSL) encryption. Data stored on our systems is encrypted and access is restricted to authorised personnel only.

5. Payment Card Information

Finance Health Group does not store or retain credit or debit card details.

All payment transactions are processed securely by Klarna , BlueSnap, or any our third-party payment processor, which are a PCI DSS Level 1 compliant service provider. This enables us to accept payments without directly handling cardholder data.

6. Disclosure of Personal Data

We do not share personal data with third parties except where:

  • required to fulfil a contractual obligation,

  • necessary to comply with a legal or regulatory requirement, or

  • processed by trusted service providers acting on our behalf under strict confidentiality and data protection obligations.

Personal data is never shared with advertisers.

7.Cancellation, Refund, and Administrative Fee Policy

  • 7.1. Administrative Fee: Please be advised that once a financing application is approved and the loan agreement is generated, our Lenders (Stripe, Klarna, and Affirm) charge non-refundable processing fees immediately. Therefore, any cancellation or refund request—regardless of whether the funds have been transferred to your account yet—is subject to a 7.5% Administrative Fee. This fee is strictly used to cover these non-recoverable transaction costs and credit facility setup charges incurred at the moment of approval.
  • 7.2. Non-Refundability: Once a payment plan is accepted and the payout is executed, payments are generally non-refundable by Finance Health Group.
  • 7.3. Flexibility and Usage: Customers maintain the right to change their treatment date, treatment plan, or hospital/clinic, subject to availability. Alternatively, since the funds are disbursed directly to the customer, you may choose to use the financing for treatments at a different location or even for non-medical purposes in a different sector, provided this complies with the terms of your financing agreement.
  • 7.4. Disputes and Hospital Refunds: If a planned treatment cannot be carried out or remains incomplete for medical or other reasons, any refund arrangement must be negotiated and agreed upon directly with the hospital, clinic, or agency where the treatment was provided.

Reasoning: Finance Health Group pays the financing amount directly to you. You independently decide on the healthcare provider, negotiate the treatment terms, and settle the payment with the provider yourself. Therefore, Finance Health Group is not a party to the financial transaction between you and the healthcare provider.

  • 7.5. Statutory Rights: This policy does not affect any statutory consumer rights you may have under applicable law.

 

Contact Information

If you have any questions regarding this Privacy Policy or how we process personal data, please contact us:

Email: info@financehealthgroup.com

(published : 09/01/2026)