Short answer: when your finance is approved, a Management Fee – usually 10% of the approved amount – is deducted and the rest is paid to a bank account in your name. Some hospitals/clinics credit all or part of the fee against your treatment price; please ask your hospital/clinic coordinator.
When your finance is approved, a Management Fee – usually 10% of the approved amount – is deducted, and the rest is paid to a bank account in your name. The fee and the amount to be paid to you are set out in your finance link email, and the fee, the amount to be paid to you and the expected payment date are confirmed in your approval email.
| Approved amount | £5,000 |
|---|---|
| Management Fee (10%) | £500 |
| Paid to your bank account | £4,500 |
Figures are illustrative. Your own figures are set out in your approval email.
If you applied through our website without naming a hospital or clinic, you can use the Management Fee as a deposit at an FHG partner within 3 months of your approval email:
The offer can be used once, by the named patient only. It has no cash value, cannot be transferred and does not apply to hospitals, clinics or agencies that are not FHG partners.
If you applied through a link sent by an FHG partner hospital, clinic or agency, the partner credits the Management Fee against your treatment price in line with your quotation.
Once the lender has approved your finance and you have signed the Finance Agreement, the Management Fee is non-refundable, whether or not the payout to you has been made, including if you cancel your treatment or ask for a refund (see our Refund Policy). Your statutory rights are not affected.
Full details: Terms and Conditions, clauses 7.2, 7.6 and 7.7 · FAQ
Content reviewed by David McKenzie, Finance Health Group Ltd (FCA FRN 915721). Last reviewed: 22 October 2026.
