TERMS AND CONDITIONS
Please read all these terms and conditions.
As we can accept your instalment payment plan, credit card payment plan or Finance request and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
Application
1. These Terms and Conditions will apply to the purchase of the healthcare services, as medical- and dental treatments. We are DentEuropa Ltd , trading with the trade name : "Finance Health Group" in the mail address ; 300a Bath Road, Hounslow, TW4 7DN and with official email address info@financehealthgroup.com; (us).
2. These are the terms on which we sell all the Healthcare services in instalment and payment plan to you. Before placing an instalment plan, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept' or give a direct debit instruction, before clicking Payment for instalment & Finance applications. If you accept and click on the button, means you accept all this term and conditions. You can only purchase this services if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Services;
5.location is the place where the treatment takes place
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Services means any healthcare services, which our Partner Hospitals supplies to you ;
8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the email or website ;
9. Services means healthcare services, as medical and dental treatment/operation services.
10. Website means our website www.financehealthgroup.com on which the Partner Hospitals and healthcare services are advertised.
Services
11. In the case of healthcare services requested to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
12. Before deciding to a healthcare services, make sure you understand the consent information regarding any complications related to your treatment. Before you make a decision, sometimes you should get a second opinion.
13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Customer responsibilities and penalties
14. You must co-operate with us in all matters relating to your healthcare services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
16. It is guaranteed that your Direct Debit order will not be cancelled until your instalment payments are completed. It is also guaranteed that the instalment payment should be done on the due of date.
17. If your Debit Card or Credit Card is lost or needs to be renewed in any way, this must be shared with us before your next instalment payment.
18. In case of non-compliance of these conditions, a penalty of 30% may be charged of the total treatment amount (+legal costs), are accepted.
Personal information
19. We retain and use all information strictly under the Privacy Policy.
20. We may contact you by using e-mail or other electronic communication methods and by pre-paid post, and you expressly agree to this.
Basis of Instalments payments and process
21. The description of the Healthcare Services in our website does not constitute a contractual offer to sell the healthcare services. When an instalment request order has been submitted via email or website, we can reject it at the beginning for any reason, although we will try to tell you the reason without delay.
22. An Agreement will be formed for your healthcare services via DocuSign for direct debit payments ordered only when you receive an email from us confirming your payment plan (instalment order confirmation) is approved. You must ensure that the instalment Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the instalment Order placed by you. By placing a Direct Debit Credit Card instalment order, there will be no formed an agreement, by do instalment by credit cards means you agree to our terms and conditions.
23. You can pay your instalments earlier and then cancel the direct debit instruction.
24. There is no VAT by healthcare services.
Appointments for your treatment
25. By payments via Credit Cards or Debit Cards, you can get an immediate appointment, subject to availability of the Partner Hospitals.
26. By instalment payments up to 12 months with Credit Cards, you can get an immediate appointment subject to availability of the Partner Hospitals.
27. By instalment payments up to 12 months with Debit Cards, there will be a soft credit check, which will not impact your credit score. After your payment plan is approved, we will inform you the earliest appointment availability via email.
Our Responsibilities
28. Finance Health Group is here an intermediary Institution, which will take only the responsibility to receive Payments (one shot or instalment).
29. We take not any responsibility for any Healthcare Services, medical, dental treatments or operations, or flights or travel process, in any countries, Hospitals /Clinics or locations.
30. Costumers should make their own selection of the Hospitals and Doctors for treatment/operations after researching them. They should read and understand well the consent forms before get their treatment/operation in their own language. Finance Health Group does not give any advice or guidance on these matters and does not assume responsibility.
Withdrawal and cancellation
30. You can withdraw the Order by telling us before the payment is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
31. After the payment is done or the DocuSign contract is signed, then there will no any cancellation rights and our Refund policy will take in power (see paragraph 39)
32. Subject to stated in these Terms and Conditions, you can cancel this contract before do any payment and/or sign a DocuSign within 14 days without giving any reason. This should be done via email info@financehealthgrop.com
Duration, termination and suspension
34. The Contract continues as long as it takes us to perform the Services.
35. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
b. is subject to any step towards its bankruptcy or liquidation.
36. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Successors
37. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract.
38. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as it is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.
Refund Policy
39. After the payment is done or the DocuSign contract is signed, our Refund policy is non-refundable.
40. But the Costumer has the right to change the treatment date and/or treatment plan and/or the Partner Hospital up to 1 year time after the payment plan has started and/or the first payment has done.
41. If the planned treatment cannot be performed for any reason or is incomplete, a refund agreement can be made with the Partner Hospital.
